Shipping Policy
Last updated: November 10, 2026
Origin and destinations
Evoniral orders ship from China to the United States. Available delivery options depend on the destination and are displayed at checkout.
Processing and delivery
Orders are normally processed within 2–3 business days after payment is confirmed. Estimated delivery to the United States is approximately 7 days. Delivery dates are estimates rather than guarantees and can be affected by customs, holidays and carrier delays. Any additional estimate supplied for your chosen service will appear at checkout or in your order confirmation.
Shipping charges
- Standard shipping: US$5.99.
- Free standard shipping: eligible orders of US$35 or more.
- Express shipping: US$8.99 when available.
Eligibility is based on the order amount used at checkout after applicable discounts. Review the selected method and final delivery charge before paying. We cover import duties; customers are not expected to pay additional import-duty charges for their order. Contact us if a carrier requests such a payment.
Tracking and delivery problems
We send shipping confirmation and available tracking information after dispatch. If tracking has not updated, the order is late, or a package appears lost, email service@evoniral.com with your order number. We will investigate with the carrier and arrange an appropriate resolution. A delivered tracking status does not automatically prevent us from reviewing a missing-package report.
Address changes
Please check your shipping address carefully. Contact us promptly for corrections before dispatch. Changes are not guaranteed after the order has entered fulfillment.
Evoniral is operated by Hangzhou Juyingcai Network Technology Co., Ltd.
Business address: Room 14739, Building 1, No. 16 Pingle Street, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang, China
Customer support: service@evoniral.com
Customer service phone: +86 571 8822 8430