FAQ
Last updated: November 10, 2026
How do I choose a brush?
Use the individual product description to check the brush shapes, set contents and intended application. For help choosing between products, email service@evoniral.com.
How should I care for my brushes?
Follow the care instructions supplied with your product. As general guidance, clean gently, rinse the bristles without soaking the handle or ferrule, reshape and allow to dry thoroughly before use.
Where do you ship from and how long does delivery take?
Orders ship from China. Processing normally takes 2–3 business days. Estimated delivery to the United States is approximately 7 days; it is an estimate, not a guaranteed arrival date. See our Shipping Policy for details.
What does shipping cost?
U.S. standard shipping is US$5.99. Free standard shipping is available on eligible orders of US$35 or more. Express shipping is US$8.99 where offered. We cover import duties. Available methods and the final charge appear at checkout.
Can I return an order?
You may request a return within 180 days after delivery for eligible unused items in their original condition and packaging. We cover return shipping for eligible preference-based returns and for damaged, defective or incorrect goods. See our Return Policy for the process and exceptions.
When will I receive a refund?
Approved refunds are initiated to the original payment method within 5 business days after we receive and inspect your return. Your bank or payment provider may require additional time to post the credit.
Can I cancel or track my order?
Email service@evoniral.com as soon as possible to request cancellation before dispatch. Once an order has shipped, use the return process. We send tracking information after dispatch; contact us if tracking is delayed or your package is missing.
Customer service phone: +86 571 8822 8430