Return Policy

Last updated: November 10, 2026

180-day return window

You may request a return within 180 calendar days after delivery. For preference-based returns, brushes and other items must be unused, unwashed, in their original condition and in their original packaging with all included components. Where hygiene seals are supplied, they must remain intact. This does not restrict your rights for defective, damaged, incorrect or misdescribed goods.

How to request a return

Email service@evoniral.com with your order number, the item, and your reason for returning it. Include photographs where useful for a product problem. We will provide return instructions and the appropriate return address. Please do not send items to our business registration address or ship a return before contacting us.

Return shipping and fees

We cover return shipping for approved eligible preference-based returns and for items that arrive damaged, defective, incorrect or materially different from their description. Contact us for the arranged return method before paying for postage yourself. We do not charge a restocking fee.

For a preference-based return, the original outbound shipping charge is normally not refundable. For our error or a product fault, we will provide an appropriate replacement, refund or return solution at no additional cost, including applicable delivery charges.

Refunds

After receiving and inspecting the return, we will notify you of the outcome. Approved refunds are initiated to the original payment method within 5 business days. Banks and payment providers may need additional processing time before the credit appears. If you have not received a refund after your provider's normal processing period, contact us for assistance.

Cancellations

Contact us as soon as possible if you wish to cancel before dispatch. We will confirm whether fulfillment can be stopped and refund a successfully cancelled order without a cancellation fee. If the order has already shipped, the return procedure applies.

Nothing in this policy limits mandatory consumer rights under applicable law.

Evoniral is operated by Hangzhou Juyingcai Network Technology Co., Ltd.

Business address: Room 14739, Building 1, No. 16 Pingle Street, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang, China

Customer support: service@evoniral.com

Customer service phone: +86 571 8822 8430